Website Privacy Policy



1.1 General information

We take the protection of your personal data very seriously. Hence, we handle your personal data as confidential information and in compliance with the statutory data protection regulations and this Privacy Policy.

The following information will provide you with an overview of which personal data we collect how as well as the purposes we use this data for when you visit this website.

The term „personal data” comprises all data that can be used to personally identify you, either directly (such as your first and last name, your email address or your telephone number), or indirectly (such as your , cookie identifier or game data).


For detailed information about the subject matter of data protection, please consult our Privacy Policy below. You can access this information at any time at

1.2 Data recording on this website

Who is the responsible party for the recording of data on this website (i.e. the „controller “)?

As the operator of this website, we are responsible for data processing on this website. You will find our contact details under "General Information" and on the imprint of our website.


How do we record your data?

We collect your data as a result of your sharing of your data with us. This may, for instance, be information you enter into our contact form.

Our IT systems automatically record other data when you visit our website. This data comprises primarily technical information (e.g. web browser, operating system or time the site was accessed). This information is recorded automatically when you access this website.


What are the purposes we use your data for?

A portion of the information is generated to guarantee the error free provision of the website. Other data may be used to analyze your user patterns.


What rights do you have as far as your information is concerned?

You have the right to receive information about the source, recipients and purposes of your archived personal data at any time without having to pay a fee for such disclosures. You also have the right to demand that your data are rectified or eradicated. Please do not hesitate to contact us at any time under the address disclosed on the imprint of this website if you have questions about this or any other data protection related issues. You also have the right to log a complaint with the competent supervising agency.

Moreover, under certain circumstances, you have the right to demand the restriction of the processing of your personal data. For details, please consult the Privacy Policy under section “Right to Restriction of Data Processing”.


Analysis tools and tools provided by third parties

There is a possibility that your browsing patterns will be statistically analyzed when you visit this website.

Such analyses are performed primarily with cookies and with what we refer to as analysis programs. As a rule, the analyses of your browsing patterns are conducted anonymously; i.e. the browsing patterns cannot be traced back to you.

You have the option to object to such analyses or you can prevent their performance by not using certain tools.

For detailed information about the tools and about your options to object, please consult our Privacy Policy below.


The responsible party (referred to as the „controller” in the GDPR) is the natural person or legal entity that single handedly or jointly with others makes decisions as to the purposes of and resources for the processing of personal data (e.g. names, e-mail addresses, etc.).


The controller according to data protection laws is:

Kolibri Games GmbH
Hallesches Ufer 60
10963 Berlin

If you have any questions or suggestions about data protection, you can send us an email to

Our data protection officer can be reached here.



External Hosting

This website is hosted by an external service provider: Personal data collected on this website are stored on the servers of Mittwald. These may include, but are not limited to, IP addresses, contact requests, metadata and communications, contract information, contact information, names, web page access, and other data generated through a web site.

Mittwald is used for the purpose of fulfilling the contract with our potential and existing customers and in the interest of secure, fast and efficient provision of our online services by a professional provider.

Our host will only process your data to the extent necessary to fulfil its performance obligations, in compliance with our instructions with respect to such data.


4.1 Server log files

The provider of this website and its pages automatically collects and stores information in so-called server log files, which your browser communicates to us automatically. The information comprises:

  • The type and version of browser used
  • The used operating system
  • Referrer URL
  • The hostname of the accessing computer
  • The time of the server inquiry
  • The IP address

This data is not merged with other data sources.

This data is recorded on the basis of Art. 6 Sect. 1 lit. f GDPR. The operator of the website has a legitimate interest in the technically error free depiction and the optimization of the operator’s website. In order to achieve this, server log files must be recorded.

4.2. Cookies 

We use cookies to offer you a comprehensive range of features and to make our websites more convenient to use. Cookies are small files that your web browser stores on your computer. You can prevent cookies from being stored on your computer by adjusting the settings of your web browser. You can find out more by consulting your browser’s “Help” menu.

Please note that these settings may reduce the functionality of our site.



  • Borlabs Cookie (own cookie)
  • Event Countdown (own cookie)


  • Google Tag Manager
  • Hotjar
  • Google Analytics

External Media

  • Facebook Feed
  • Google Maps
  • YouTube
  • Instagram Feed


These cookies are incapable of determining your identity. In each case our use of cookies is based on our legitimate interest to customize our website design and  perform statistical analyses of our website.. When our use of cookies is based on consent, you can revoke your consent at any time.

If other cookies (e.g. cookies for the analysis of your browsing patterns) should be stored, they are addressed separately in this Privacy Policy.

4.3. Request by e-mail or telephone

If you contact us by e-mail or telephone, we collect data such as your name and the contents of your request. We only use this data to appropriately respond to your request and do not transfer it to third parties without your consent.

When you send support requests directly via the chat system integrated into our websites, your provided personal data is transmitted to our help desk provider HelpShift. By using our chat system, you understand and agree with the transmission of the personal data required to process your support request.

The data sent by you to us via contact requests remains with us until you request us to delete, revoke your consent to the storage or the purpose for the data storage lapses (e.g. after completion of your request). Mandatory statutory provisions in particular statutory retention periods remain unaffected.


5.1. Google Analytics

We use Google Analytics, a web analytics service provided by Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

Google Analytics uses so-called cookies, text files that are stored on your device and allow us to analyze how you use our website. The information that the cookie generates about your use of this website (including your abbreviated IP address) is transmitted to a Google server in the United States and stored there.

Google will use this information to evaluate your use of the website, to compile reports on website activity for website operators and to provide other services related to the use of our website and internet usage. Google might also transfer this information to third parties if required by law or insofar as third parties process this data on Google’s behalf.

We are entitled to use Google Analytics because we have a legitimate interest in customized design and in performing a statistical analysis of our website, and due to the fact that your legitimate interests do not prevail under Article 6 section 1 (f) GDPR. If a corresponding agreement has been requested, the processing takes place exclusively on the basis of Art. 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.


IP anonymization

On this website, we have activated the IP anonymization function. As a result, your IP address will be abbreviated by Google within the member states of the European Union or in other states that have ratified the Convention on the European Economic Area prior to its transmission to the United States. The full IP address will be transmitted to one of Google’s servers in the United States and abbreviated there only in exceptional cases. On behalf of the operator of this website, Google shall use this information to analyze your use of this website to generate reports on website activities and to render other services to the operator of this website that are related to the use of the website and the Internet. The IP address transmitted in conjunction with Google Analytics from your browser shall not be merged with other data in Google’s possession.


Browser plug-in

You do have the option to prevent the archiving of cookies by making pertinent changes to the settings of your browser software. However, we have to point out that in this case you may not be able to use all of the functions of this website to their fullest extent. Moreover, you have the option to prevent the recording of the data generated by the cookie and affiliated with your use of the website (including your IP address) by Google as well as the processing of this data by Google by downloading and installing the browser plug-in available under the following link: HTTP://TOOLS.GOOGLE.COM/DLPAGE/GAOPTOUT.


Objection to the recording of data

You have the option to prevent the recording of your data by Google Analytics by clicking on the following link. This will result in the placement of an opt out cookie, which prevents the recording of your data during future visits to this website: Google Analytics deactivation. (

For more information about how Google uses your information, see Google’s Privacy Declaration:


Demographic parameters provided by Google Analytics

This website uses the function „demographic parameters” provided by Google Analytics. It makes it possible to generate reports providing information on the age, gender and interests of website visitors. The sources of this information are interest related advertising by Google as well as visitor data obtained from third party providers. This data cannot be allocated to a specific individual. You have the option to deactivate this function at any time by making pertinent settings changes for advertising in your Google account or you can generally prohibit the recording of your data by Google Analytics as explained in section „Objection to the recording of data.”


Archiving period

Data on the user or incident level stored by Google linked to cookies, user IDs or advertising IDs (e.g. DoubleClick cookies, Android advertising ID) will be anonymized or deleted after 14 months. For details please click the following link:

5.2. Hotjar

This website utilizes Hotjar. The provider is Hotjar Ltd., Level 2, St Julian’s Business Centre, 3, Elia Zammit Street, St Julian’s STJ 1000, Malta, Europe (Website:

Hotjar is a tool used to analyze your user patterns on this website. Hotjar allows us to for instance record your mouse and scroll movements as well as your click. During this process, Hotjar also has the capability to determine how long your cursor remained in a certain position. Based on this information, Hotjar compiles so called Heatmaps, that make possible to determine which parts of the website the website visitor reviews with preference.

We are also able to determine how long you have stayed on a page of this website and when you left. We can also determine at which point you suspended making entries into a contact form (so called conversion funnels).

Furthermore, Hotjar can be deployed to obtain direct feedback from website visitors. This function aims at the improvement of the website offerings of the website operator.

Hotjar uses cookies. Cookies are small text files that are placed on your computer and stored by your browser. Their purpose is to make our website presentation more user friendly, more effective and more secure. These cookies allow us to in particular determine if this website was used with a certain device or if the functions of Hotjar have been deactivated for the respective browser. Hotjar cookies will remain on your device until you delete them.

You can set up your browser in such a manner that you will be notified anytime cookies are placed and you can permit cookies only in certain cases or exclude the acceptance of cookies in certain instances or in general and you can also activate the automatic deletion of cookies upon closing of the browser. If you deactivate cookies, the functions of this website may be limited.

The use of Hotjar and the storage of the Hotjar cookies are based on Article 6 Sect. 1 lit. f GDPR. The website operator has a legitimate interest in the analysis of user patterns, in order to optimize the operator’s web offerings and advertising. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Article 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.


Deactivation of Hotjar

If you would like to deactivate the recording of data by Hotjar, please click on the link below and follow the instructions provided under the link:

Please keep in mind that you will have to separately deactivate Hotjar for every browser and every device.

For more detailed information about Hotjar and the data to be recorded, please consult the Data Privacy Declaration of Hotjar under the following link:



6.1. YouTube

This website embeds videos of the website YouTube. The website operator is Google Ireland Limited („Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

If you visit a page on this website into which a YouTube has been embedded, a connection with YouTube’s servers will be established. As a result, the YouTube server will be notified about which of our pages you have visited.

Furthermore, YouTube will be able to place various cookies on your device. With the assistance of these cookies, YouTube will be able to obtain information about this website's visitors. Among other things, this information will be used to generate video statistics with the aim of improving the user friendliness of the site and to prevent attempts to commit fraud. These cookies will stay on your device until you delete them.

If you are logged into your YouTube account while you visit our site, you enable YouTube to directly allocate your browsing patterns to your personal profile. You have the option to prevent this by logging out of your YouTube account.

The use of YouTube is based on our interest in presenting our online content in an appealing manner. Pursuant to Article 6 Sect. 1 lit. f GDPR, this is a legitimate interest. If a corresponding agreement has been requested (e.g. an agreement to the storage of cookies), the processing takes place exclusively on the basis of Article 6 para. 1 lit. a GDPR; the agreement can be revoked at any time.

For more information on how YouTube handles user data, please consult the YouTube Data Privacy Policy under:

6.2. Google Web Fonts

To ensure that fonts used on this website are uniform, this website uses so called Web Fonts provided by Google. When you access a page on our website, your browser will load the required web fonts into your browser cache to correctly display text and fonts.

To do this, the browser you use will have to establish a connection with Google’s servers. As a result, Google will learn that your IP address was used to access this website. The use of Google Web Fonts is based on our interest in presenting our online content in a uniform and appealing way. According to Article 6 Sect. 1 lit. f GDPR, this is a legitimate interest.

If your browser should not support Web Fonts, a standard font installed on your computer will be used. For more information on Google Web Fonts, please follow this link: and consult Google’s Data Privacy Declaration under:

6.3. Google Maps

Via an API, this website uses the mapping service Google Maps. The provider is Google Ireland Limited („Google“), Gordon House, Barrow Street, Dublin 4, Ireland.

To enable the use of the Google Maps features, your IP address must be stored. As a rule, this information is transferred to one of Google’s servers in the United States, where it is archived. The operator of this website has no control over the data transfer.

We use Google Maps to present our online content in an appealing manner and to make the locations disclosed on our website easy to find. This constitutes a legitimate interest as defined in Article 6 Sect. 1 lit. f GDPR.

For more information on the handling of user data, please review Google’s Data Privacy Declaration under:

6.4. Google reCAPTCHA

We use „Google reCAPTCHA” (hereinafter referred to as „reCAPTCHA“) on this website. The provider is Google Ireland Limited („Google”), Gordon House, Barrow Street, Dublin 4, Ireland.

The purpose of reCAPTCHA is to determine whether data entered on this website (e.g. information entered into a contact form) is being provided by a human user or by an automated program. To determine this, reCAPTCHA analyses the behavior of the website visitors based on a variety of parameters. This analysis is triggered automatically as soon as the website visitor enters the site. For this analysis, reCAPTCHA evaluates a variety of data (e.g. IP address, time the website visitor spent on the site or cursor movements initiated by the user). The data tracked during such analyses are forwarded to Google.

reCAPTCHA analyses run entirely in the background. Website visitors are not alerted that an analysis is underway.

The data is processed on the basis of Art. 6 Sect. 1 lit. f GDPR. It is in the website operator’s legitimate interest, to protect the operator’s web content against misuse by automated industrial espionage systems and against SPAM.

For more information about Google reCAPTCHA please refer to the Google Data Privacy Declaration and Terms of Use under the following links: and


6.5 Helpshift CSRF Token

We use the Helpshift CSRF token (hereinafter referred to as “CSRF”) on this website. The provider is Helpshift Inc. (“Helpshift”), 343 Sansome Street, 5th Floor, San Francisco, CA 94104, United States.

The purpose of CSRF is to protect the communication between Kolibri Games GmbHs systems and Helpshift components from cross-site requests forgery attacks.

The data is processed on the basis of Art. 6 Sect. 1 lit. f GDPR. It is in the website operator’s legitimate interest, to protect the operator’s and visitor’s web content against cross-site request forgery attacks.

Personal data of the user stored by Helpshift linked to cookies will be deleted at the end of your browser session.

For more information about Helpshift please refer to the Helpshift Data Privacy Declaration and Terms of Use under the following links:



We may share your data with:

  • The technical service providers involved in the supply of the services. As subcontractors, these service providers are under the same obligations as Kolibri Games GmbH to comply with applicable personal data protection laws.
  • The partners who use your data to provide you with personalized advertisements or Personalized Content.
  • Other companies, only in the event of a transfer of Kolibri Games GmbHs activities.
  • Administrative or judicial authorities to verify the proper use of our services or for the purposes of an investigation, in compliance with applicable law. Kolibri Games GmbH always verifies the legitimacy of the request.


In such cases, your data may be transferred to countries located outside of the European Union who provide an equivalent level of protection. In the event of transfer to other countries, the protection of your data is especially ensured by the signature of standard contractual clauses approved by the European Commission.


Unless the law specifies a different retention period, we will delete or anonymize your personal information as soon as it is no longer needed for the purposes for which we collected or used it in accordance with the preceding paragraphs, unless the data must be kept longer for legal purposes.

If data must be kept for legal reasons, they are blocked. In that case they are no longer available for further use.


Please contact us via e-mail at to exercise your rights as set out below:

9.1 Right to information

At any time, you can request a copy of your data. You may also consult the data, use it yourself or transfer it to another service provider.

9.2 Right to correct inaccurate data

You are entitled to demand that we correct forthwith any inaccurate personal data concerning you.

9.3 Right to deletion

You have the right to request the deletion of your personal data. Your data will  be deleted if it is no longer needed for the purposes for which it was collected or otherwise processed, if it was unlawfully processed, if you object to the processing or if deletion is mandatory under EU law or under the law of a Member State to which we are subject.

9.4 Right to restriction of processing

You are entitled to demand that we restrict processing in accordance with Article 18 GDPR. This right applies especially if we are not in agreement with the user concerning the accuracy of any personal data. The right persists for the time required to verify its accuracy. In addition such right applies in the following cases: if the user is entitled to demand deletion but instead demands restricted processing; if the data is no longer required for the purposes we are pursuing, but the user needs them in order to assert, exercise or defend legal claims; and if an objection has been raised but its successful exercise is still disputed between us and the user.

9.5 Right to data portability

You are entitled to demand from us whatever personal information you may have given us. Pursuant to Article 20 GDPR, at your request we must provide you with such

information in a structured, commonly used and machine-readable format.

If you should demand the direct transfer of the data to another controller, this will be done only if it is technically feasible.


9.7 Right to object to the collection of data in special cases; right to object to direct advertising (Art. 21 GDPR)

Pursuant to Article 21 GDPR you are entitled at any time to object to the processing of your personal data on grounds related to your particular situation, including grounds under Article 6 section 1 (e) or (f) GDPR. We will cease processing your personal information unless we can demonstrate compelling and legitimate grounds for processing that outweigh your interests, rights and freedoms, or unless the processing is done for the purpose of enforcing, pursuing or defending legal claims.

If your personal data is being processed in order to engage in direct advertising, you have the right at any time to object to the processing of your affected personal data for the purposes of such advertising.

9.8 Complaints

If you feel that your rights have not been respected after having contacted us, you have the right to make a complaint to the competent supervisory authority.

For the region of Berlin the competent authority is:

Berlin Commissioner for Data Protection and Freedom of Information
Friedrichstraße 219
10969 Berlin

9.9 Right to non-discrimation

We will not discriminate against and, therefore, not deny requests without legal reason, provide a different level of service or charge different prices to players that choose to exercise their rights.


For security reasons and to protect the transmission of confidential content, such as purchase orders or inquiries you submit to us as the website operator, this website uses either an SSL or a TLS encryption program. You can recognize an encrypted connection by checking whether the address line of the browser switches from „http://“ to „https://“ and also by the appearance of the lock icon in the browser line.

If the SSL or TLS encryption is activated, data you transmit to us cannot be read by third parties.


We reserve the right to update this Privacy Policy, if necessary, in compliance with the applicable data protection regulations. This way, we can adapt it to the current legal requirements and take changes in our services into account, e.g. when introducing new services. The most current version always applies to your visit.

The current version of this Privacy Policy is always available at


Last update: January 6, 2021